Service parts supply chain management is complex, with challenges stemming from a large number of part SKUs, managing service parts agreements for thousands of clients spread over multiple installation sites, unstable and unpredictable demand, as well as the complexity of the overall supply and distribution networks.
Unilog enables your organization to operate a smart and flexible Supply Chain design at the highest level of execution. We are your partners in an end-to-end solution that meets your global business needs — with the flexibility to support a high product mix and the agility to implement new locations, supporting your expanding installed client base globally.
We are committed to providing quality solutions to our partners. Our proven methodology is agile enough to be tailored to your unique requirements. Unilog’s team is available 24/7, supporting our partners anywhere and anytime.
Our network is built to create extensive convergence and scalability:
Large scale facilities that accommodate large quantities of inventory for the purpose of direct delivery to clients and stock replenishments to Unilog Strategic Hub Locations (SHL).
The DCs are often equipped to handle various value-added services such as SW installation, perform Tier 1 problem verification and repairs.
Facilities are located in close proximity to installation sites in multiple geo-points, allowing undisrupted rapid supply of replacement parts with SLAs starting from 90 minutes — ensuring your clients highest level of “up time.”
Global Inventory Planning and Management – efficient models developed by our business intelligence team can help your organization to optimize your inventory levels and availability globally.
Global trade compliance – our in house team of global trade compliance together with a global network of in country customs consultants ensure your activity is compliant throughout your supply chain, we provide global coverage of IOR/EOR services for both sales and RMA needs including licensing where needed, ensuring undisrupted regulatory compliant supply’s flow
Distribution Transport Management – we are interconnected with more than 100 different carriers globally, allowing best-in-class solutions in every territory both in terms of service and cost, ensuring real-time traceability on the final mile delivery.
Value Added Services – a one stop shop for your inventory needs. Our DCs provide a variety of value-added services which save you time, cost and mileage:
Asset recovery – Ensuring your RTV management is optimized to the fullest extent improving your inventory cycle, your company balance, and environmentally responsibility.
Dedicated team working systematically to reach your end clients and help them arrange the return of your assets, Automated tools generating return kit to better return rate.
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We design visible, feasible and achievable solutions and manage them for you. Unilog defines the SOW, identifying unique customer needs in the replenishment process. Inbounding 100,000 serials or a testing a server requires a different approach. Dealing with a defective unit inbound or field return is not the same as a PO inbound or a WH transfer inbound. Outbound of a service order is different than an FMCG with expiration date outbound. Shipping & tracking of small parcel or full tracks can lead to different flows and process.
Our SOW process focuses on the business challenge and its unique needs. Once we’ve gained an in-depth understanding of the challenges & needs, we design a unique solution to best support them.
We want to work
together
Define process
Adjust
IT solution
Interfaces process
Pilot
Go live
Ongoing
