RMA Management – Unilog Digital Platform for RMA Processes
The Role of RMA in The Supply Chain
An RMA (Return Merchandise Authorization) is the process customers follow when they return a product or an asset to the manufacturer or vendor due to faulty or broken.
The terms of the return may vary depending on the seller’s return policy and the product’s warranty agreement; a customer may receive a refund, a repaired product, or a new replacement product.
Manufacturers and suppliers implement Return Merchandise Authorization, or RMA, as a returns management system that keeps track of return requests, helps accelerate the return procedures, and identifies and fixes product issues refunds to customers.
Many firms and organizations employ RMA to collect applicable data, create and analyze return-related patterns, enhance the quality of their products, eliminate order fulfillment errors, and minimize subsequent returns. Moreover, an efficient and effortless return process can increase customer satisfaction.