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RMA Management – Unilog Digital Platform for RMA Processes

The Role of RMA in The Supply Chain

An RMA (Return Merchandise Authorization) is the process customers follow when they return a product or an asset to the manufacturer or vendor due to faulty or broken.
The terms of the return may vary depending on the seller’s return policy and the product’s warranty agreement; a customer may receive a refund, a repaired product, or a new replacement product.
Manufacturers and suppliers implement Return Merchandise Authorization, or RMA, as a returns management system that keeps track of return requests, helps accelerate the return procedures, and identifies and fixes product issues refunds to customers.
Many firms and organizations employ RMA to collect applicable data, create and analyze return-related patterns, enhance the quality of their products, eliminate order fulfillment errors, and minimize subsequent returns. Moreover, an efficient and effortless return process can increase customer satisfaction.

How Does an RMA Process Work?

The RMA process begins with formulating a clear return policy that outlines the circumstances under which consumers may submit requests for product returns and how to go about doing so. Then, return merchandise authorization is reverse logistics.
Our organization receives a return request and gets the product back instead of receiving a customer order and completing it as requested. The next step is to determine what was wrong with the merchandise and what steps are necessary for the return. Three main steps must be followed while processing a return.
Once the returned goods have been processed, the replaced items will remain in stock. To avoid stockpiling, we utilize this merchandise as spare components, resold, recycled, or refurbished.

The Different Types of RMA

Repair – The manufacturer will repair the asset and send it back to the customer.
Credit – The manufacturer will keep the faulty unit and provide credit for the unit value.
Refund – The manufacturer will keep the asset and issue a refund.
Exchange – Once a faulty unit returns to the manufacturer, the manufacturer ships a new unit to the customer.
Advanced Exchange – In this case, the manufacturer does not wait to receive the faulty asset but immediately ships the new asset to the customer.
Most of Unilog’s customers operate some RMA Process, whether it’s about service contracts with their customers or claiming vendor warranties.

How Can Unilog Help You With Your RMA Process

Digital Platform: Logivice. Unilog can provide a fully scaled digital platform to help you monitor all RMA Movements for both in and outbound transactions.
Asset Recovery Services – Unilog can provide you with asset recovery services and take ownership over the entire return process.
Exception Based Monitoring – our platform can alert any disruptions in arrival time, recovery, or inventory levels; with our easily customizable Logivice alerts, your asset recovery and RMA process will be in full control.

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Global Inventory Planning and management

Global Inventory Planning and Management – efficient models developed by our business intelligence team can help your organization to optimize your inventory levels and availability globally.

Vendor scheduling and PO matching

Vendor scheduling and PO matching – we provide your organization a complete audit trail, with full visibility of your goods flow from the OEM to your inventory, available for sales order. Matching internal or external purchase orders, allowing you a complete real time overview of your supply , enabling you fact based decision making and control.

Distribution transport management

Distribution transport management – we are interconnected with over 100 different carriers globally, allowing best in class solution in every territory both service and cost wise, ensuring real-time traceability on the final mile delivery

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Global trade compliance – our in house team of global trade compliance together with a global network of in country customs consultants ensure your activity is compliant throughout your supply chain, we provide global coverage of IOR/EOR services for both sales and RMA needs including licensing where needed, ensuring undisrupted regulatory compliant supply’s flow.

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Value added services – a one stop shop for your inventory needs, our DC’s provide a verity of value add services saving you time, cost and mileage:

  • inbound QC, power-up/boot-up testing
  • Re-packing, packing, re-labeling, kitting
  • Software update
  • Problem verification testing
  • Tier1 repairs, on-site technicians

VMI – Unilog can help you gain control over your inventory and increase the availability of your own products. Lower cost of capital due to a more efficient inventory management process, Reduce overall complexity and risk in relation to the sourcing and storage process, Lower administration cost by reducing to minimum backorders and returns.

Competitive Advantages

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Our unique state-of-the-art platform provides full transparency in every link of your supply chain, fully adjustable to your organizational needs and culture. We prevent disruption to your supply chain!

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Our team will get to know you and your business needs from the inside out. Our personal approach allows for a smooth flow of communication that ensures rapid execution.

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We monitor every transaction from the perfect pick at the warehouse up to POD. Any challenge in the process is preempted and efficiently resolved by our team. “We deliver your promises” is not only our motto – we live by it.


We are constantly researching and developing, providing our partners with the best-in-class solutions available.

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From decision making to the field, we ensure rapid implementation of new locations and solutions from start to finish.

Cost efficiency

Our business intelligence team constantly analyzes and monitors KPIs to identify patterns and derive key insights to the benefit of your businesses budget.

Service Parts Supply Chain Services

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Advanced IT platform – Logivice

Distribution management

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IOR/EOR global solution


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Transportation planning

We bring clarity to Complexity

We design visible, feasible and achievable solutions and manage them for you. Unilog defines the SOW, identifying unique customer needs in the replenishment process. Inbounding 100,000 serials or a testing a server requires a different approach. Dealing with a defective unit inbound or field return is not the same as a PO inbound or a WH transfer inbound. Outbound of a service order is different than an FMCG with expiration date outbound. Shipping & tracking of small parcel or full tracks can lead to different flows and process.

Our SOW process focuses on the business challenge and its unique needs. Once we’ve gained an in-depth understanding of the challenges & needs, we design a unique solution to best support them.


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