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RMA Management – Unilog Digital Platform for RMA Processes

The Role of RMA in The Supply Chain

An RMA (Return Merchandise Authorization) is the process customers follow when they return a product or an asset to the manufacturer or vendor due to faulty or broken.
The terms of the return may vary depending on the seller’s return policy and the product’s warranty agreement; a customer may receive a refund, a repaired product, or a new replacement product.
Manufacturers and suppliers implement Return Merchandise Authorization, or RMA, as a returns management system that keeps track of return requests, helps accelerate the return procedures, and identifies and fixes product issues refunds to customers.
Many firms and organizations employ RMA to collect applicable data, create and analyze return-related patterns, enhance the quality of their products, eliminate order fulfillment errors, and minimize subsequent returns. Moreover, an efficient and effortless return process can increase customer satisfaction.

How Does an RMA Process Work?

The RMA process begins with formulating a clear return policy that outlines the circumstances under which consumers may submit requests for product returns and how to go about doing so. Then, return merchandise authorization is reverse logistics.
Our organization receives a return request and gets the product back instead of receiving a customer order and completing it as requested. The next step is to determine what was wrong with the merchandise and what steps are necessary for the return. Three main steps must be followed while processing a return.
Once the returned goods have been processed, the replaced items will remain in stock. To avoid stockpiling, we utilize this merchandise as spare components, resold, recycled, or refurbished.

The Different Types of RMA

Repair – The manufacturer will repair the asset and send it back to the customer.
Credit – The manufacturer will keep the faulty unit and provide credit for the unit value.
Refund – The manufacturer will keep the asset and issue a refund.
Exchange – Once a faulty unit returns to the manufacturer, the manufacturer ships a new unit to the customer.
Advanced Exchange – In this case, the manufacturer does not wait to receive the faulty asset but immediately ships the new asset to the customer.
Most of Unilog’s customers operate some RMA Process, whether it’s about service contracts with their customers or claiming vendor warranties.

How Can Unilog Help You With Your RMA Process

Digital Platform: Logivice. Unilog can provide a fully scaled digital platform to help you monitor all RMA Movements for both in and outbound transactions.
Asset Recovery Services – Unilog can provide you with asset recovery services and take ownership over the entire return process.
Exception Based Monitoring – our platform can alert any disruptions in arrival time, recovery, or inventory levels; with our easily customizable Logivice alerts, your asset recovery and RMA process will be in full control.

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