Our Solution

RMA Management – Unilog Digital Platform for RMA Processes

The Role of RMA in The Supply Chain

An RMA (Return Merchandise Authorization) is the process customers follow when they return a product or an asset to the manufacturer or vendor due to faulty or broken.
The terms of the return may vary depending on the seller’s return policy and the product’s warranty agreement; a customer may receive a refund, a repaired product, or a new replacement product.
Manufacturers and suppliers implement Return Merchandise Authorization, or RMA, as a returns management system that keeps track of return requests, helps accelerate the return procedures, and identifies and fixes product issues refunds to customers.
Many firms and organizations employ RMA to collect applicable data, create and analyze return-related patterns, enhance the quality of their products, eliminate order fulfillment errors, and minimize subsequent returns. Moreover, an efficient and effortless return process can increase customer satisfaction.

How Does an RMA Process Work?

The RMA process begins with formulating a clear return policy that outlines the circumstances under which consumers may submit requests for product returns and how to go about doing so. Then, return merchandise authorization is reverse logistics.
Our organization receives a return request and gets the product back instead of receiving a customer order and completing it as requested. The next step is to determine what was wrong with the merchandise and what steps are necessary for the return. Three main steps must be followed while processing a return.
Once the returned goods have been processed, the replaced items will remain in stock. To avoid stockpiling, we utilize this merchandise as spare components, resold, recycled, or refurbished.

The Different Types of RMA

Repair – The manufacturer will repair the asset and send it back to the customer.
Credit – The manufacturer will keep the faulty unit and provide credit for the unit value.
Refund – The manufacturer will keep the asset and issue a refund.
Exchange – Once a faulty unit returns to the manufacturer, the manufacturer ships a new unit to the customer.
Advanced Exchange – In this case, the manufacturer does not wait to receive the faulty asset but immediately ships the new asset to the customer.
Most of Unilog’s customers operate some RMA Process, whether it’s about service contracts with their customers or claiming vendor warranties.

How Can Unilog Help You With Your RMA Process

Digital Platform: Logivice. Unilog can provide a fully scaled digital platform to help you monitor all RMA Movements for both in and outbound transactions.
Asset Recovery Services – Unilog can provide you with asset recovery services and take ownership over the entire return process.
Exception Based Monitoring – our platform can alert any disruptions in arrival time, recovery, or inventory levels; with our easily customizable Logivice alerts, your asset recovery and RMA process will be in full control.

Find out how Unilog's digital supply chain solutions, can be tailored to your company's global needs and challenges.
Consult your Unilog Representative now to integrate 4PL services into your business.
Learn More

Solutions

Global Inventory Planning and management

Global Inventory Planning and Management – efficient models developed by our business intelligence team can help your organization to optimize your inventory levels and availability globally.

Vendor scheduling and PO matching

Vendor scheduling and PO matching – we provide your organization a complete audit trail, with full visibility of your goods flow from the OEM to your inventory, available for sales order. Matching internal or external purchase orders, allowing you a complete real time overview of your supply , enabling you fact based decision making and control.

Distribution transport management

Distribution transport management – we are interconnected with over 100 different carriers globally, allowing best in class solution in every territory both service and cost wise, ensuring real-time traceability on the final mile delivery

Global trade compliance

Global trade compliance – our in house team of global trade compliance together with a global network of in country customs consultants ensure your activity is compliant throughout your supply chain, we provide global coverage of IOR/EOR services for both sales and RMA needs including licensing where needed, ensuring undisrupted regulatory compliant supply’s flow.

Value added services

Value added services – a one stop shop for your inventory needs, our DC’s provide a verity of value add services saving you time, cost and mileage:

  • inbound QC, power-up/boot-up testing
  • Re-packing, packing, re-labeling, kitting
  • Software update
  • Problem verification testing
  • Tier1 repairs, on-site technicians
VMI

VMI – Unilog can help you gain control over your inventory and increase the availability of your own products. Lower cost of capital due to a more efficient inventory management process, Reduce overall complexity and risk in relation to the sourcing and storage process, Lower administration cost by reducing to minimum backorders and returns.

Competitive Advantages

Monitor – Identify – Prevent – Improve

Control Tower

Our unique state-of-the-art platform provides full transparency in every link of your supply chain, fully adjustable to your organizational needs and culture. We prevent disruption to your supply chain!

24/7 Support

Our team will get to know you and your business needs from the inside out. Our personal approach allows for a smooth flow of communication that ensures rapid execution.

Proactive SLA Monitoring

We monitor every transaction from the perfect pick at the warehouse up to POD. Any challenge in the process is preempted and efficiently resolved by our team. “We deliver your promises” is not only our motto – we live by it.

Innovation

We are constantly researching and developing, providing our partners with the best-in-class solutions available.

Agile Network

From decision making to the field, we ensure rapid implementation of new locations and solutions from start to finish.

Cost efficiency

Our business intelligence team constantly analyzes and monitors KPIs to identify patterns and derive key insights to the benefit of your businesses budget.
+

Service Parts Supply Chain Services

Control tower

Learn More
Control tower

Real-Time Control supporting operational decisions

The Logivice control tower, Unilog’s web-based solution, enables our clients to view and act on events using a single platform, empowering them to effectively meet modern digital logistical challenges. It contains all the technology, organizational tools, and processes needed to capture data from all stages of the supply chain, from the manufacturer to the consumer. The control tower gathers and analyzes realtime data throughout the supply chain.

Tracking & Tracing

Learn More
Tracking & Tracing

Tracking is all about providing insights in real time

Unilog not only presents you with the current status, but also proactively manages it and sends an alert when it looks like a SLA is at risk. Our realtime system ensures that, whatever is needed to make it happen, goods are delivered by the promised date.

Advanced IT platform – Logivice

Learn More
Advanced IT platform – Logivice

Logivice

Logivice is a realtime Control Tower developed by Unilog. Our tailormade system supports our customers’ global activity, enabling us to operate and execute our customers’ global supply chain requirements.

Control your entire fulfilment operation through our convenient platform. Seamlessly manage your inventory, sales or RMA orders, defective part returns and more.

Distribution management

Learn More
Distribution management

Distribution Management

Logivice enables you to manage distribution, providing the ability to take decisions based upon urgency and cost with a promised delivery time.

Supply chain visibility

Learn More
Supply chain visibility

Visibility as a key to our clients’ supply chain execution

The challenge is in managing agile, stable and rapid supply chains, supporting multiple inventory sites, sales channels, and distribution across an increasing number of operations and partners. Logivice provides deep E2E supply chain visibility across global locations, providing transparency into on-hand inventories, in transit, international and domestic shipments, order fulfilment status, deliveries, material flow and more. Full supply chain visibility enables our clients to provide high-level service wherever and whenever they operate.

Active GPS trackers

Learn More
Active GPS trackers

Active Tracking Device Services

Our active GPS trackers allow you to track your shipment more precisely whenever you need to, in whatever way that suits you. Logivice supports end-to-end tracking solutions throughout every stage of our clients’ shipments.

Technician on site

Learn More
Technician on site

Onsite Technician

Do you need an onsite technician? We will supply one tailored to your needs in any location – whether it’s a technician to support your ongoing activity or a one-time upgrade project. Whatever you need, whenever you need it – we will make it happen.

Supply Chain analytics

Learn More
Supply Chain analytics

Supply Chain Data Analytics

Unilog utilizes the most up-to-date BI Supply Chain Analytics solution, supported by a passionate analytics team. Supply Chain Analytics is key to successful and seamless flow management. By ensuring key insights are identified and highlighted, we proactively see patterns and risks and act accordingly to enhance your Supply Chain Management. Our methodology for metrics and KPI measurement is a great tool for your ongoing continuous planning and agile supply chain development.

WH network

Learn More
WH network

Global fulfillment network supporting our clients’ global growth

Increase your sales by high availability, fast response time to demand, lower costs and save time by using our global fulfillment center partners. Unilog has more than 200 active sites and an additional 500 sites available globally to support your supply chain anywhere in the world.

Multi channel fulfilment

Learn More
Multi channel fulfilment

Multi-Channel Fulfilment

Today, fulfillment combines different sales channels from B2B to B2C, enterprise delivery or end consumers. Our multichannel support for a wide range of sales platforms, all connected to Logivice for full inventory control and online fulfillment, is a robust and reliable supply chain solution.

API connectivity

Learn More
API connectivity

API

We provide a web (cloud-based) solution that can be accessed by any authorized user from anywhere. Our system’s flexibility and unique architecture allows us to easily and quickly integrate with a variety of WMS. In addition, our system provides WMS capabilities for warehouses which prefer to work directly on our platform. Unilog’s system, Logivice, utilizes an API to interface with leading ERP (including SAP, Oracle), WMS, and CRM systems which have been implemented and are in use for our current customers.

Tailored Solutions

Learn More
Tailored Solutions

Tailored Solutions

Unilog’s strategy is to provide the best solution to fit customer challenges and needs. “Tailored” means that we will choose the best location, design the best process and develop whatever we need, technology-wise, within Logivice. Everything is done to provide added value for our clients’ operations.

Order Management

Learn More
Order Management

Order Management

Unilog manages various order types for our customers. All of the order types are opened on the Logivice system by an API/EDI connection to our customers CRM/ERP system and transmitted to the relevant warehouse for operation. Inbound/Outbound transactions are transmitted back to our customer’s ERP systems by an API/EDI connection. We manage sales orders, BO, PO, VMI, service parts, scrap, replenishment, WH transfer, repair and more.

IOR/EOR global solution

Learn More
IOR/EOR global solution

IOR/EOR Global trade

As a global supply chain solution provider, we have the set-up for IOR/EOR services, providing guidance and solutions for IOE/EOR in all relevant locations and making your entrance to a new market very smooth.

Development

Learn More
Development

Development

Unilog’s development team can support any need your company may have. Our customers obtain rapid response as we provide tailored solutions and stay abreast of continuous developments to meet their global supply chain needs.

Inventory planning & management

Learn More
Inventory planning & management

Inventory Planning & Management

We bring clarity to realtime online inventories globally. Whether it is managed in our network, other sites, your OEMs or VMIs, we have the data available for your team. Using our planning services, we can reduce the workload, making sure you always have the parts you need and ensuring high availability.

Transportation planning

Learn More
Transportation planning

Shipments Planning

Looking to improve your efficiency with your shipment scheduling? We’ll be happy to provide you with our experience and tools. Logivice supports smart scheduling, leading to SLA improvements and cost savings.

+

Fill in your details and we will send you the latest generic processes flows

    All fields marked with * are mandatory

    We respect your privacy. Learn more about Unilog Privacy policy here

    We bring clarity to Complexity

    We design visible, feasible and achievable solutions and manage them for you. Unilog defines the SOW, identifying unique customer needs in the replenishment process. Inbounding 100,000 serials or a testing a server requires a different approach. Dealing with a defective unit inbound or field return is not the same as a PO inbound or a WH transfer inbound. Outbound of a service order is different than an FMCG with expiration date outbound. Shipping & tracking of small parcel or full tracks can lead to different flows and process.

    Our SOW process focuses on the business challenge and its unique needs. Once we’ve gained an in-depth understanding of the challenges & needs, we design a unique solution to best support them.

    Start

    We want to work
    together

    SOW

    Define process

    Adjust
    IT Solution
    Interfaces Process

    Pilot

    Go Live

    Ongoing

    Download generic processes flows
    Skip to content