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Reverse Logistics – Monitoring Life-Cycle of Products

But What is Reverse Logistics?

Reverse logistics refers to the practice of returning (or recycling) goods from a customer to a seller or a manufacturer. The efficiency of a company’s reverse logistics process directly impacts customer satisfaction and customer retention. Thus, to build customer trust, organizations must move goods from end customers back to their possession and then to their suppliers. However, this practice is a trillion-dollar problem, which, if not managed properly, may incur substantial costs for businesses. Unilog is a team of professionals that can help businesses to manage their reverse logistics better.

Let’s look at the processes of reverse logistics.

Reverse Logistics Processes

1. Asset Recovery
It starts when a customer signals their desire for product replacement or refund. It involves arranging the shipping and refunding or replacing the faulty product.

2. Categorizing the return
Identify whether the product can be fixed, resold, recycled, or disposed of.

3. Repair
If the product can be repaired or fixed. Otherwise, sell any sellable parts.

4. Reuse, recycle, or disposal of the remaining parts.

Benefits of Reverse Logistics

Even though many companies consider returns a negative outcome, efficient reverse logistics may provide several benefits. For example:

● Cost reduction
By planning independently or relying on Unilog, your company can reduce the risks of additional costs associated with reverse logistics.

● Customer satisfaction
By replacing or refunding products fast, the inconveniences for customers can decrease, which can positively impact the trust customers have in your brand.

● Reduced losses and unplanned profit
Customer returns do generate costs for the company. However, not meeting their needs efficiently can incur an even greater cost. Therefore, it is important to have EFFICIENT reverse logistics to optimize your operations and generate the minimum possible costs. Also, if products can be fixed and resold, it is an additional unplanned profit for the company.

● Positive press
Meeting customer needs efficiently enhances your brand’s image and can be an amazing marketing tool. Customers themselves would be happy to share their positive experiences with their acquaintances generating new business leads

Challenges of Reverse Logistics

Reverse Logistics has its challenges. The companies that can respond to these challenges effectively enjoy a bigger market share and can increase their profits. That is why it might be worth considering relying on independent expert 3rd parties such as Unilog.

The challenges include:

● Response Time
Modern consumers are very time-sensitive. They want their products to be shipped in a matter of days, and if the shipment is free of charge, it is even better. They also expect the full return and refund process to be effortless.

The storage and processing of the returned goods can generate storage costs. The ability to swiftly recover the product, repair it and release it back to the market in a short time can differentiate a company from its competitors.

● Poor visibility
Good visibility of all parts of your supply chain is necessary for good reverse logistics. The ability to track and trace the goods across the supply chain is necessary for efficient collaboration between parties. This visibility optimizes the processes and decreases the cost and time of reverse logistics processes.

● Lack of capacity to manage the returns
Businesses may lack the knowledge to manage their returns. The ability to choose the right courier, ship replacement products, respond to customer questions, and employ the appropriate personnel to manage all of it might not be feasible for the company.

However, they can always outsource all their reverse logistics to Unilog.

Solving Reverse Logistics Challenges with Unilog

Unilog will be able to address all of these issues efficiently and reliably. Given the nature of global trade, reverse logistics is becoming a top priority. To minimize costs and maximize profits and at the same time increase customer satisfaction, companies need to pay close attention to how they manage their product returns. One way is to manage it in-house.

However, when companies grow, the number of returns can potentially increase. Customers become more sensitive to negative experiences, and so any drop in customer experience can potentially harm your company’s image. Thus, over time it becomes increasingly complex to manage reverse logistics efficiently. Unilog can provide the best solutions for making complex and costly processes smooth and fast with minimal costs.

Find out how Unilog's digital supply chain solutions, can be tailored to your company's global needs and challenges.
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Solutions

Global Inventory Planning and management

Global Inventory Planning and Management – efficient models developed by our business intelligence team can help your organization to optimize your inventory levels and availability globally.

Vendor scheduling and PO matching

Vendor scheduling and PO matching – we provide your organization a complete audit trail, with full visibility of your goods flow from the OEM to your inventory, available for sales order. Matching internal or external purchase orders, allowing you a complete real time overview of your supply , enabling you fact based decision making and control.

Distribution transport management

Distribution transport management – we are interconnected with over 100 different carriers globally, allowing best in class solution in every territory both service and cost wise, ensuring real-time traceability on the final mile delivery

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Global trade compliance – our in house team of global trade compliance together with a global network of in country customs consultants ensure your activity is compliant throughout your supply chain, we provide global coverage of IOR/EOR services for both sales and RMA needs including licensing where needed, ensuring undisrupted regulatory compliant supply’s flow.

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Value added services – a one stop shop for your inventory needs, our DC’s provide a verity of value add services saving you time, cost and mileage:

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  • Re-packing, packing, re-labeling, kitting
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  • Tier1 repairs, on-site technicians
VMI

VMI – Unilog can help you gain control over your inventory and increase the availability of your own products. Lower cost of capital due to a more efficient inventory management process, Reduce overall complexity and risk in relation to the sourcing and storage process, Lower administration cost by reducing to minimum backorders and returns.

Competitive Advantages

Monitor – Identify – Prevent – Improve

Control Tower

Our unique state-of-the-art platform provides full transparency in every link of your supply chain, fully adjustable to your organizational needs and culture. We prevent disruption to your supply chain!

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Our team will get to know you and your business needs from the inside out. Our personal approach allows for a smooth flow of communication that ensures rapid execution.

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We monitor every transaction from the perfect pick at the warehouse up to POD. Any challenge in the process is preempted and efficiently resolved by our team. “We deliver your promises” is not only our motto – we live by it.

Innovation

We are constantly researching and developing, providing our partners with the best-in-class solutions available.

Agile Network

From decision making to the field, we ensure rapid implementation of new locations and solutions from start to finish.

Cost efficiency

Our business intelligence team constantly analyzes and monitors KPIs to identify patterns and derive key insights to the benefit of your businesses budget.
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Control tower

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Control tower

Real-Time Control supporting operational decisions

The Logivice control tower, Unilog’s web-based solution, enables our clients to view and act on events using a single platform, empowering them to effectively meet modern digital logistical challenges. It contains all the technology, organizational tools, and processes needed to capture data from all stages of the supply chain, from the manufacturer to the consumer. The control tower gathers and analyzes realtime data throughout the supply chain.

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Tracking & Tracing

Tracking is all about providing insights in real time

Unilog not only presents you with the current status, but also proactively manages it and sends an alert when it looks like a SLA is at risk. Our realtime system ensures that, whatever is needed to make it happen, goods are delivered by the promised date.

Advanced IT platform – Logivice

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Advanced IT platform – Logivice

Logivice

Logivice is a realtime Control Tower developed by Unilog. Our tailormade system supports our customers’ global activity, enabling us to operate and execute our customers’ global supply chain requirements.

Control your entire fulfilment operation through our convenient platform. Seamlessly manage your inventory, sales or RMA orders, defective part returns and more.

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Distribution management

Distribution Management

Logivice enables you to manage distribution, providing the ability to take decisions based upon urgency and cost with a promised delivery time.

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Supply chain visibility

Visibility as a key to our clients’ supply chain execution

The challenge is in managing agile, stable and rapid supply chains, supporting multiple inventory sites, sales channels, and distribution across an increasing number of operations and partners. Logivice provides deep E2E supply chain visibility across global locations, providing transparency into on-hand inventories, in transit, international and domestic shipments, order fulfilment status, deliveries, material flow and more. Full supply chain visibility enables our clients to provide high-level service wherever and whenever they operate.

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Active GPS trackers

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Supply Chain analytics

Supply Chain Data Analytics

Unilog utilizes the most up-to-date BI Supply Chain Analytics solution, supported by a passionate analytics team. Supply Chain Analytics is key to successful and seamless flow management. By ensuring key insights are identified and highlighted, we proactively see patterns and risks and act accordingly to enhance your Supply Chain Management. Our methodology for metrics and KPI measurement is a great tool for your ongoing continuous planning and agile supply chain development.

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WH network

Global fulfillment network supporting our clients’ global growth

Increase your sales by high availability, fast response time to demand, lower costs and save time by using our global fulfillment center partners. Unilog has more than 200 active sites and an additional 500 sites available globally to support your supply chain anywhere in the world.

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Multi channel fulfilment

Multi-Channel Fulfilment

Today, fulfillment combines different sales channels from B2B to B2C, enterprise delivery or end consumers. Our multichannel support for a wide range of sales platforms, all connected to Logivice for full inventory control and online fulfillment, is a robust and reliable supply chain solution.

API connectivity

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API connectivity

API

We provide a web (cloud-based) solution that can be accessed by any authorized user from anywhere. Our system’s flexibility and unique architecture allows us to easily and quickly integrate with a variety of WMS. In addition, our system provides WMS capabilities for warehouses which prefer to work directly on our platform. Unilog’s system, Logivice, utilizes an API to interface with leading ERP (including SAP, Oracle), WMS, and CRM systems which have been implemented and are in use for our current customers.

Tailored Solutions

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Tailored Solutions

Unilog’s strategy is to provide the best solution to fit customer challenges and needs. “Tailored” means that we will choose the best location, design the best process and develop whatever we need, technology-wise, within Logivice. Everything is done to provide added value for our clients’ operations.

Order Management

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Order Management

Order Management

Unilog manages various order types for our customers. All of the order types are opened on the Logivice system by an API/EDI connection to our customers CRM/ERP system and transmitted to the relevant warehouse for operation. Inbound/Outbound transactions are transmitted back to our customer’s ERP systems by an API/EDI connection. We manage sales orders, BO, PO, VMI, service parts, scrap, replenishment, WH transfer, repair and more.

IOR/EOR global solution

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IOR/EOR global solution

IOR/EOR Global trade

As a global supply chain solution provider, we have the set-up for IOR/EOR services, providing guidance and solutions for IOE/EOR in all relevant locations and making your entrance to a new market very smooth.

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Development

Development

Unilog’s development team can support any need your company may have. Our customers obtain rapid response as we provide tailored solutions and stay abreast of continuous developments to meet their global supply chain needs.

Inventory planning & management

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Inventory planning & management

Inventory Planning & Management

We bring clarity to realtime online inventories globally. Whether it is managed in our network, other sites, your OEMs or VMIs, we have the data available for your team. Using our planning services, we can reduce the workload, making sure you always have the parts you need and ensuring high availability.

Transportation planning

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Transportation planning

Shipments Planning

Looking to improve your efficiency with your shipment scheduling? We’ll be happy to provide you with our experience and tools. Logivice supports smart scheduling, leading to SLA improvements and cost savings.

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