Our Solution

Reverse Logistics – Monitoring Life-Cycle of Products

But What is Reverse Logistics?

Reverse logistics refers to the practice of returning (or recycling) goods from a customer to a seller or a manufacturer. The efficiency of a company’s reverse logistics process directly impacts customer satisfaction and customer retention. Thus, to build customer trust, organizations must move goods from end customers back to their possession and then to their suppliers. However, this practice is a trillion-dollar problem, which, if not managed properly, may incur substantial costs for businesses. Unilog is a team of professionals that can help businesses to manage their reverse logistics better.

Let’s look at the processes of reverse logistics.

Reverse Logistics Processes

1. Asset Recovery
It starts when a customer signals their desire for product replacement or refund. It involves arranging the shipping and refunding or replacing the faulty product.

2. Categorizing the return
Identify whether the product can be fixed, resold, recycled, or disposed of.

3. Repair
If the product can be repaired or fixed. Otherwise, sell any sellable parts.

4. Reuse, recycle, or disposal of the remaining parts.

Benefits of Reverse Logistics

Even though many companies consider returns a negative outcome, efficient reverse logistics may provide several benefits. For example:

● Cost reduction
By planning independently or relying on Unilog, your company can reduce the risks of additional costs associated with reverse logistics.

● Customer satisfaction
By replacing or refunding products fast, the inconveniences for customers can decrease, which can positively impact the trust customers have in your brand.

● Reduced losses and unplanned profit
Customer returns do generate costs for the company. However, not meeting their needs efficiently can incur an even greater cost. Therefore, it is important to have EFFICIENT reverse logistics to optimize your operations and generate the minimum possible costs. Also, if products can be fixed and resold, it is an additional unplanned profit for the company.

● Positive press
Meeting customer needs efficiently enhances your brand’s image and can be an amazing marketing tool. Customers themselves would be happy to share their positive experiences with their acquaintances generating new business leads

Challenges of Reverse Logistics

Reverse Logistics has its challenges. The companies that can respond to these challenges effectively enjoy a bigger market share and can increase their profits. That is why it might be worth considering relying on independent expert 3rd parties such as Unilog.

The challenges include:

Response Time
Modern consumers are very time-sensitive. They want their products to be shipped in a matter of days, and if the shipment is free of charge, it is even better. They also expect the full return and refund process to be effortless.

The storage and processing of the returned goods can generate storage costs. The ability to swiftly recover the product, repair it and release it back to the market in a short time can differentiate a company from its competitors.

Poor visibility
Good visibility of all parts of your supply chain is necessary for good reverse logistics. The ability to track and trace the goods across the supply chain is necessary for efficient collaboration between parties. This visibility optimizes the processes and decreases the cost and time of reverse logistics processes.

Lack of capacity to manage the returns
Businesses may lack the knowledge to manage their returns. The ability to choose the right courier, ship replacement products, respond to customer questions, and employ the appropriate personnel to manage all of it might not be feasible for the company.

However, they can always outsource all their reverse logistics to Unilog.

Solving Reverse Logistics Challenges with Unilog

Unilog will be able to address all of these issues efficiently and reliably. Given the nature of global trade, reverse logistics is becoming a top priority. To minimize costs and maximize profits and at the same time increase customer satisfaction, companies need to pay close attention to how they manage their product returns. One way is to manage it in-house.

However, when companies grow, the number of returns can potentially increase. Customers become more sensitive to negative experiences, and so any drop in customer experience can potentially harm your company’s image. Thus, over time it becomes increasingly complex to manage reverse logistics efficiently. Unilog can provide the best solutions for making complex and costly processes smooth and fast with minimal costs.

Find out how Unilog's digital supply chain solutions, can be tailored to your company's global needs and challenges.
Consult your Unilog Representative now to integrate 4PL services into your business.
Learn More


Global Inventory Planning and management

Global Inventory Planning and Management – efficient models developed by our business intelligence team can help your organization to optimize your inventory levels and availability globally.

Vendor scheduling and PO matching

Vendor scheduling and PO matching – we provide your organization a complete audit trail, with full visibility of your goods flow from the OEM to your inventory, available for sales order. Matching internal or external purchase orders, allowing you a complete real time overview of your supply , enabling you fact based decision making and control.

Distribution transport management

Distribution transport management – we are interconnected with over 100 different carriers globally, allowing best in class solution in every territory both service and cost wise, ensuring real-time traceability on the final mile delivery

Global trade compliance

Global trade compliance – our in house team of global trade compliance together with a global network of in country customs consultants ensure your activity is compliant throughout your supply chain, we provide global coverage of IOR/EOR services for both sales and RMA needs including licensing where needed, ensuring undisrupted regulatory compliant supply’s flow.

Value added services

Value added services – a one stop shop for your inventory needs, our DC’s provide a verity of value add services saving you time, cost and mileage:

  • inbound QC, power-up/boot-up testing
  • Re-packing, packing, re-labeling, kitting
  • Software update
  • Problem verification testing
  • Tier1 repairs, on-site technicians

VMI – Unilog can help you gain control over your inventory and increase the availability of your own products. Lower cost of capital due to a more efficient inventory management process, Reduce overall complexity and risk in relation to the sourcing and storage process, Lower administration cost by reducing to minimum backorders and returns.

Competitive Advantages

Monitor – Identify – Prevent – Improve

Control Tower

Our unique state-of-the-art platform provides full transparency in every link of your supply chain, fully adjustable to your organizational needs and culture. We prevent disruption to your supply chain!

24/7 Support

Our team will get to know you and your business needs from the inside out. Our personal approach allows for a smooth flow of communication that ensures rapid execution.

Proactive SLA Monitoring

We monitor every transaction from the perfect pick at the warehouse up to POD. Any challenge in the process is preempted and efficiently resolved by our team. “We deliver your promises” is not only our motto – we live by it.


We are constantly researching and developing, providing our partners with the best-in-class solutions available.

Agile Network

From decision making to the field, we ensure rapid implementation of new locations and solutions from start to finish.

Cost efficiency

Our business intelligence team constantly analyzes and monitors KPIs to identify patterns and derive key insights to the benefit of your businesses budget.

Service Parts Supply Chain Services

Control tower

Tracking & Tracing

Advanced IT platform – Logivice

Distribution management

Supply chain visibility

Active GPS trackers

Technician on site

Supply Chain analytics

WH network

Multi channel fulfilment

API connectivity

Tailored Solutions

Order Management

IOR/EOR global solution


Inventory planning & management

Transportation planning

We bring clarity to Complexity

We design visible, feasible and achievable solutions and manage them for you. Unilog defines the SOW, identifying unique customer needs in the replenishment process. Inbounding 100,000 serials or a testing a server requires a different approach. Dealing with a defective unit inbound or field return is not the same as a PO inbound or a WH transfer inbound. Outbound of a service order is different than an FMCG with expiration date outbound. Shipping & tracking of small parcel or full tracks can lead to different flows and process.

Our SOW process focuses on the business challenge and its unique needs. Once we’ve gained an in-depth understanding of the challenges & needs, we design a unique solution to best support them.


We want to work


Define process

IT Solution
Interfaces Process


Go Live


Download generic processes flows
Skip to content