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Order Management Process: From Initial Order to Final Delivery

Order Management Process: From Initial Order to Final Delivery

Order management is an essential process that covers every movement and every order that needs to be fulfilled for a customer. This process involves handling end-to-end orders once they are approved by the customer, ensuring that all the requirements requested by the customer are fulfilled before being processed.

The next step is ensuring the order is properly processed and shipped from the appropriate vendor or location to be delivered to the end customer. Once the order is approved, it is essential to ensure that all requirements in shipping, clearing, or delivering the order to the customer are properly handled.

The final step in the order management process is handling any claims or specific requirements from the end customer. This step may involve working in partnership with the customer to address any issues that arise.

The order management process can be complex, involving multiple partners and vendors. However, Unilog has developed a unique process allowing efficient and responsive supply chain flexibility and top-level distribution. This is achieved through their ability to establish very hard links with partners and vendors worldwide.

Unilog uses a dedicated tool called Logivice to manage their order management process. This tool is developed by the Unilog team and is entirely focused on operational management. It is highly interfaced with other tools from vendors all over the world and can report on their own systems if necessary.

Logivice is easy to use and allows for a high level of visibility of all the events on the supply chain of any customer. It also enables precise monitoring of all the steps involved in the order management process, making it efficient and reliable.

Order management is an essential process that enables proper handling of every step involved in fulfilling a customer’s order. With the use of dedicated tools like Logivice and partnerships with vendors worldwide, Unilog is able to efficiently manage their order management process and provide top-level distribution to their customers.

Order Management Process Overview

Order management is a process that involves everything from the customer’s initial order to its final delivery. It starts when a customer submits an order and ends when the order is delivered to the customer’s location. The process involves several steps, such as order processing, inventory management, shipping, and handling customer inquiries.

The Importance of Order Management

Effective order management is critical to the success of any business. Without it, businesses can lose customers due to errors, transit time not in accordance to expected service level, and poor customer service. The process of order management ensures that orders are fulfilled  on time, accurately, and with minimal errors.

By implementing an effective order management process, businesses can:

  • Improve customer satisfaction by ensuring timely and accurate order fulfillment.
  • Increase efficiency and productivity by streamlining the order fulfillment process.
  • Reduce errors and costs associated with order fulfillment.
  • Better manage inventory levels, resulting in less shortages or overstock situations.
  • Gain visibility into the supply chain, enabling proactive decision-making and problem-solving.

Challenges in Order Management

Despite the many benefits of order management, it can be a challenging process for businesses. Some of the common challenges include:

  • Managing inventory levels effectively to ensure orders can be fulfilled with optimized inventory level.
  • Managing orders from multiple channels and systems, including online marketplaces, eCommerce platforms, and in-store purchases.
  • Ensuring timely and accurate order fulfillment across multiple locations and vendors.
  • Handling returns and exchanges efficiently to maintain customer satisfaction.
  • Integrating order management systems with other business processes and systems, such as accounting and customer relationship management.

Tools for Order Management

To address these challenges, many businesses turn to specialized tools for order management. These tools can help businesses streamline the order fulfillment process, automate tasks, and provide visibility into inventory levels and order status.

Some of the most common tools for order management include:

  • Enterprise resource planning (ERP) systems: These systems provide a centralized platform for managing orders, inventory, and other business processes.
  • Order management systems (OMS): These systems are specifically designed for managing orders, including order processing, shipping, and returns.
  • Warehouse management systems (WMS): These systems focus on managing inventory levels and warehouse operations, including receiving, put-away, picking, and packing.
  • Customer relationship management (CRM) systems: These systems focus on managing customer interactions and can be integrated with order management systems to provide a complete view of the customer journey.

In conclusion, effective order management is critical to the success of any business. By implementing an efficient order management process and utilizing specialized tools, businesses can improve customer satisfaction, increase efficiency, and gain visibility into the supply chain. Despite the challenges associated with order management, businesses can overcome these obstacles by leveraging the right tools and systems.

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Global Inventory Planning and management

Global Inventory Planning and Management – efficient models developed by our business intelligence team can help your organization to optimize your inventory levels and availability globally.

Vendor scheduling and PO matching

Vendor scheduling and PO matching – we provide your organization a complete audit trail, with full visibility of your goods flow from the OEM to your inventory, available for sales order. Matching internal or external purchase orders, allowing you a complete real time overview of your supply , enabling you fact based decision making and control.

Distribution transport management

Distribution transport management – we are interconnected with over 100 different carriers globally, allowing best in class solution in every territory both service and cost wise, ensuring real-time traceability on the final mile delivery

Global trade compliance

Global trade compliance – our in house team of global trade compliance together with a global network of in country customs consultants ensure your activity is compliant throughout your supply chain, we provide global coverage of IOR/EOR services for both sales and RMA needs including licensing where needed, ensuring undisrupted regulatory compliant supply’s flow.

Value added services

Value added services – a one stop shop for your inventory needs, our DC’s provide a verity of value add services saving you time, cost and mileage:

  • inbound QC, power-up/boot-up testing
  • Re-packing, packing, re-labeling, kitting
  • Software update
  • Problem verification testing
  • Tier1 repairs, on-site technicians

VMI – Unilog can help you gain control over your inventory and increase the availability of your own products. Lower cost of capital due to a more efficient inventory management process, Reduce overall complexity and risk in relation to the sourcing and storage process, Lower administration cost by reducing to minimum backorders and returns.

Competitive Advantages

Monitor – Identify – Prevent – Improve

Control Tower

Our unique state-of-the-art platform provides full transparency in every link of your supply chain, fully adjustable to your organizational needs and culture. We prevent disruption to your supply chain!

24/7 Support

Our team will get to know you and your business needs from the inside out. Our personal approach allows for a smooth flow of communication that ensures rapid execution.

Proactive SLA Monitoring

We monitor every transaction from the perfect pick at the warehouse up to POD. Any challenge in the process is preempted and efficiently resolved by our team. “We deliver your promises” is not only our motto – we live by it.


We are constantly researching and developing, providing our partners with the best-in-class solutions available.

Agile Network

From decision making to the field, we ensure rapid implementation of new locations and solutions from start to finish.

Cost efficiency

Our business intelligence team constantly analyzes and monitors KPIs to identify patterns and derive key insights to the benefit of your businesses budget.

Service Parts Supply Chain Services

Control tower

Tracking & Tracing

Advanced IT platform – Logivice

Distribution management

Supply chain visibility

Active GPS trackers

Technician on site

Supply Chain analytics

WH network

Multi channel fulfilment

API connectivity

Tailored Solutions

Order Management

IOR/EOR global solution


Inventory planning & management

Transportation planning

We bring clarity to Complexity

We design visible, feasible and achievable solutions and manage them for you. Unilog defines the SOW, identifying unique customer needs in the replenishment process. Inbounding 100,000 serials or a testing a server requires a different approach. Dealing with a defective unit inbound or field return is not the same as a PO inbound or a WH transfer inbound. Outbound of a service order is different than an FMCG with expiration date outbound. Shipping & tracking of small parcel or full tracks can lead to different flows and process.

Our SOW process focuses on the business challenge and its unique needs. Once we’ve gained an in-depth understanding of the challenges & needs, we design a unique solution to best support them.


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