Globalization is an opportunity that bring global challenges and risks. Leading innovators know that they need to create a dynamic supply chain that supports their growth and customer needs.
With Unilog, cyber customers get an E2E dynamic supply chain platform — managing your upstream supply chain from your OEMs into the main territory distribution centers, global fulfillment and inventory control, and service parts operation.
Global cyber companies service parts supply chain promise their clients zero downtime. This means that we deliver their critical parts and hardware replacements whenever and wherever they need it, 24/7.
Unilog provides cyber companies with exceptional solutions.
Field return rate was slow, creating an increase in good parts stock value and long lead time from order to refurbished back to stock.
The challenge is management of a worldwide solution for defective returns, once the end client has received the replacement item.
The former solution – once the replacement activity was carried out, we were approached by our customer’s CS in order to coordinate the pick up. We created the RAWB using different courier accounts, uploaded the RAWB to Logivice, and the CS sent it by email to the engineer at the site. This created a huge workload for all sides involved.
We suggested that our client use a different solution: Generating the RAWB in the WH before the replacement unit is shipped. The RAWB is added to the shipment pouch, so the end client receives the RWAB with the replacement unit.
The RAWB is automatically generated through Logivice, eliminating manual work and mistakes. We set up the solution with our US supplier.
We shortened the cycle of defective returns by 30%, achieving higher asset recovery for our customer and improved inventory cycles.
Unilog team has been proven itself as a committed, highly capable and customer oriented team for many years. Above all, it is a team of professionals with a can-do approach which I, as a customer, can count on to make things happen.
Lior Mandelzweig
Director Of Global Supply Chain Radware
Unilog provides comprehensive, efficient, reliable, fast, transparent and agile supply chain solutions to facilitate your business needs
Our Supply Chain as a Service (SCaaS) – driven by our Logivice platform, integrates the entire supply chain. Connecting your service parts operation to our global service sites network gives your global supply chain an edge over your competitors.
